I had booked a ticket for nashik to Indore for Verma travels through redbus. The bus was late by half an hour, when we called the number provided on the ticket, the travel agent(Venkatesh tours and travels, Nashik) was very rude and had no idea about the delay or timings of the bus. Being a female passenger travelling alone,it was necessary to know the exact timings because waiting at the pick up point so late at night was not feasible. As per my redbus booking I was alloted seat number L-14 (single seat). But when I boarded the bus I was forced to share a double seat with a female and her kid, which was very uncomfortable. When I inquired about the reason for change and requested the conductor to provide me the seat I had booked through redbus, he was very rude and asked me to contact the office, when i contacted the office, nobody answered the call. Very irresponsible behaviour was portrayed by Verma Bus travels and it has adversely affected the trust i placed on redbus.com. I am a regular costumer of redbus and expect some empathy. I am hurt and would expect redbus to compensate by refunding the cost of the ticket and penalize Verma travels for the same.