Hi. I was asked to be present at the pick up point (Express Higway, Nadiad) at 6:00 pm. It was written on the ticket that the bus would leave at 6:15 pm. However, the bus came around 6:45 pm (that is late by 45 minutes). Also, I received a msg from 8460222232 (Shree Patel Travels) informing me about the bus operator company name, bus number and some phone numbers at 7:12 pm, that is after I boarded the bus and travelled some 20 km or so. Two things: first, the msg should have been sent at least an hour before the pick up time; second, it should have been specifically mentioned whom these numbers refer to.
I appreciate the overall condition of the bus and that it reached on time. Also, I liked the staff behaviour especially the way they helped passengers about where to get down and all.