The scheduled time of pick up was 2300, I was picked up at 2345. The staff was extremely rude on the phone & would disconnect the phone everytime I would ask them for the position of the bus. The halt at Kasara was for one hour, thereby delaying the bus. Also at every major stop, the driver & cleaner would wait longer & look for last minute passengers to make a quick buck. My scheduled time of arrival in Sangamner was 0300 & I was dropped at 0615. The cleaner was extremely rude when I asked him in Kasara about the halt & as to why we are delaying the bus. He questioned me & asked me to show him as to where is it mentioned that I'll be dropped off in Sangamner at 0300. When I showed it to him he's like, yeah so what it's just an hour delayed. Well I can understand if we were caught in traffic out of Mumbai & delayed by 45 minutes but instead of trying to make up for the lost time, the staff was not bothered at all. All this delay despite there being no traffic at all after exiting Thane area.
I'm extremely pissed off with the kind of service provided & would never book again with Sai Maya.