First, the bus was about 30-40 minutes late. Second, it was not a Purple Metrolink bus - it was a Konduskar bus. I saw it stop at Chembur in front of me. Someone got on, but I did not recognize it as the bus I was supposed to get on. When I called the operator, they indicated that the bus had left the stop already. She held the bus at the next stop for me, which was a 10 minute walk. The guys in the bus were impatient for me to get on because I was causing a delay apparently.