Dear red bus team, I am usually satisfied with the quality of Red Bus but this time the experience was beyond bad. The bus was one hour late while we waited in Nerul. The ticket said one time and the bus arrived an hour late. After that, we had reserved seats where someone else was sitting. Due to their own mistake. They created a racket and refused to get out of our seats because of which we had to sit away from our family. The staff, even though aware that it was not our fault, refused to man up and do anything about the situation. I would definitely not recommend this service to anyone – this bus route and provider.