Because of inappropriate staff behaviour I rated 3. Train driver, cleaner, staff of bus - how to talk with travellers. You are not handling shuttle rickshaw where you use rough language or say anything...2nd point: the seat number printed on online ticket is different than the actual number in bus. Pls get the numbers updated as per online ticket seat number. It creates lots of confusion. Baki so far this bus quality, speed, time is found good. Unnecessarily they stopped bus at Ambaji no idea why and it stayed for half an hr. Better they have told us that take tea snacks if that's big halt. ? Cleanliness was also excellent in bus.