Thanks for this option to provide traveller feedback.
While booking the ticket, you have not mentioned that it is a connecting bus and later got a message stating the confirmation up to Bengaluru only. Surprised and no body there to help on this. Also, got a message from Seabird that the bus is at 21:45 instead of 21:00 as per red bus. Actually, bus came at 21:20 and luckily I just reached by that time.
Once reached Bengaluru, no body there to support/guide in the office and with the co passenger, managed the travel.
Please mention clearly if there is any connecting bus. Thanks.