I was very pleased with your services and my initial trip. However, this particular trip (Malvan to Mumbai) was not something I would like to remember. Initially I never received a confirmation sms of the bus number and contact number. Secondaly, my pick up spot was Malvan depo, however, the person who I was asked to contact informed me that their bus does not cover Malvan depo and I had to travel standing from Malvan to Kankauli on another bus. In this case , if there is no stop at Malvan , why was I even given the option to book my ticket from Malvan by the redBus app? Again, on confronting the bus authorities, they were not all helpful and kept passing the buck to another person or the online app. I am really sorry to say that this journey was extremely stressful-both physically and mentally. I really hope this is heard and the services improve.