The bus which was supposed to leave @ 9.30 pm, left @ 10.40 pm. The travel agent took about 37 passengers in a Mini Bus (meant to carry not more than 25 people) to a place about 3 kms away from Periyar Bus Stand. That Mini Bus did not have facility to keep luggage also. Then we were loaded into another bus meant for Aluva. Most of the AC vent did not have a controller with the result that the passengers could not adjust the flow of AC. The AC used to blow on the passengers face. None of the reading lights were functioning. The movie was kept around 11 pm and went on upto 2 AM. The sound was blasting. They were not prepared to reduce the volume. The driver switched off the AC @ 2.30 AM & 5 AM and only restarted after the passengers protested. Then so much of parcel being carried illegally that they took almost 40 minutes to unload those parcels in Thrissur. Again 10 minutes were wasted in Angamaly for unloading the parcels.