It was a pathetic service, i wasnt alloted the ticket for the bus i booked, already some other passenger was alloted from Pune, i was asked to board another bus which delayed by journey by 1 hour. Neither any manager at Neeta travels (Lonavla) spoke to the other passenger to get down, nor did they respond to my complaint. They said this is usual when u book online ticket. i had my daughter (3 years old) and my wife, but i reached 1.5 hours late because of this. The passenger who was alloted ticket on my seat did not have the courtesy to get down and even speak to Neeta representative, the next bus on which we were given seat had a technical problem, we were forced to travel without Air conditioner for half of the route, never expected this from Neeta travels, i request all to not travel with Neeta anymore.