it is very bad experience in my life which I have faced, because when we reached to kushalnagar bustand from my home it is around 10.45pm and we are waiting for bus 2 hours on road side and on that day it is heavy raining also, but that bus was came around 1 am.
when we saw the bus we are become very happy but when we entered into bus the bus is full rush, the some other peoples are occupied our booked seat when we asked the bus agent regard this issue he not care at all, he told we are not able to give the seats and speak like a irresponsibly.
finally we are asking the refund amount but they are not giving amount also
so please don't allow like this buses in your website.
otherwise it is very bad name to your website, we are always welcome to your good service.