1. In ticket it is mentioned that boarding point at Kovilpatti is NSB Tour travels, opp. to Sara Jewellery and boarding time is 9:00 PM. When went to the boarding point, they told that boarding point is Kovilpatti New Bus stand Bypass and told bus will arrive only at the boarding point will be around 9:30PM to 09:45PM. When asked about the change in time & boarding point with the travels person, they told it is being followed for more than three months and no one takes care to change the boarding point & time in the system.
2. I have received message stating the running status of bus that it is running late by 15 minutes and 22 minutes. It is mentioned in the second message that bus has left the Tirunelveli Junction at 08:52PM and late by 22 minutes. A Link has been given for live tracking of the bus. When I visited the same page for live tracking of bus, there also mentioned that the bus has left the Tirunelveli Junction at 08:52PM and expected time of arrival at Kovilpatti as 10:15PM. When the travels person called the bus driver, he told that they left the Tirunelveli Junction only at 09:40PM. No message came after that delay of 22 minutes.
How come the time has been feed in the system stating that bus has left this and that in the message. No one cares the passenger about the actual status of bus and there well beings. I have came to the boarding point at 08:45 PM, told to go to new boarding point - Kovilpatti ByePass road
which is again 4 KM away from the boarding point mentioned in the ticket. The new boarding point is some 300metres away from Kovilpatti New Bus stand. When I asked the travels person about bus coming to the Kovilpatti New Bus Stand, he simply told that bus can't come inside service road of Kovilpatti New Bus Stand.I have seen so many travels bus coming to the Kovilpatti New Bus stand picking the passengers from the New Bus stand. When others can come inside the service line and why not this travels cann't meet the customer requirements.
3. There is no proper seating arrangement at the new boarding point which is just a main road and 300metres away from Kovilpatti New Bus stand. They made me wait for more than 01:30 hours at the main road with no proper seating arrangements and made me roam from one place to another in the night here and there by causing so much stress and mental torture. Since I have travelled alone, I have some how managed the situation.
Kindly arrange to avoid these situations in the future for better customer relations at the very earliest.