Myself really had tough time traveling in SRS Travel vehicle number 7842, because of its poor condition. Since it was monsoon, the rain water was dripping inside and curtains and half of the bed were drenched in the rain. Bus crew did not had any extra cover to change and forced us to adjust.
Please do not entertain these Service provider and many of the passenger got their money back from their agents because if its condition as well. It was not worth of rs. 800 at all and I may not prefer Redbus next time as you don't hold any responsibility on these kind of issues.