The bus was late by more than 1 hours 30 minutes. When i called the assistant number provided, the guy on other side was talking something in Kannada, which i couldn't understand. In between he said bus will reach in 10 min. later i called their support and they said bus will be late by 2 hours, you can get into another Kallada bus on same route and pay difference amount for the A/C bus. It was their fault that the bus was late and i had specifically booked for a Non A/C bus even though i had an offer for A/C buses which make it cheaper than this bus. The guy on other side sounded rude. At the end, I had to wait 1 hour at bus stop and pay an additional 300 bucks to get to Bangalore. Such a pathetic service. Go for some other service, atleast you can expect some good behaviour.