It was neat and hygienic. Air condition was working .Seat was comfortable. However I am sorry to tell you that I had a difficult time. My journey was from Kollam Kappalandimukku to Thrissur and my seat number was twenty. Half way through, another person came with a ticket with same seat number claiming that it is his seat, even though I showed my ticket to bus people I was asked to move to another seat .Being a lady who had to travel all alone late at that time I couldn’t do anything other than moving to some other seat. I am completely dissatisfied with your service.