The bus started late at around 9.45 instead of 9PM. I called the bsnl MOBILE NUMBER MENTIONED IN THE TICKET, BUT SOMEBODY DISCONNECTED THE CALL, AND THEN DIDNT RESPOND THE NEXT TIME. Staffs were very reluctant to even show the seats/berth. Bus quality should be improved, whenever the bus turned , it was quite uncomfortable for somebody sleeping. Bus was an old one, though the berth quality was good, spacious, with pillow. Blankets should be provided. Bus reached Dhanbad 1 hr early at 3 AM, instead of scheduled time of 4 AM, and no staff make any alert for this arrival at before time, it seemed, the bus would have skipped the destination if I was not awake. There is probably no ac sleeper night bus , so I guess these guys are taking advantage of not having any competitor, they should pull up their socks instead of taking us for granted. However thanks to red bus, for the discount.