I was waiting for the bus from 9pm to 11.30pm but I didnt get the bus. After asking for 5-6 times to your representative he said I don't know your bus will come or not. Then I booked another bus to travel from khalghat-Pune. Very bad experience, I will never book bus ticket from red bus, specially Chawla travels buses.
I contacted to redbus to refund my money, but every time I call them they said "you will get a solution in 24 hours". After 3 complaints I am still waiting for their positive response.