What a horrific and utter chaotic experience. The bus was supposed to take off from R.K. Ashram metro station at 9:00PM. Having been there in time, we asked the driver and he mentioned that he does not know where that particular bus is going. At around 10:30 PM, they start boarding people into the same bus. At around 12:00 AM, they fight with passengers from another bus.
we reach almost 3 hours late. A day before our return, I got a call at 1:00 AM telling me that I was supposed to take the bus but missed it. Once I clarified, they apologized. Then at the day of boarding, I got a call to change my pickup point to Haldwani instead of Kathgodam. I mentioned that this can't be done. The 10:00PM bus did not arrive on time. We were told to keep standing on the road. It was supposed to start from Nainital at 9:00 PM, might have started at around 10:30 PM. With a child, standing in the middle of the road in another city, is not a wonderful experience.
What a sham operation that is being run in the name of convinience.