In a nutshell it was the most troublesome journey I've had for as long as I can remember. I couldn't write to you earlier because I have been travelling continuously for the past 3 days. Not withstanding the fact that the bus was late and rickety with the suspension clearly shot out, it broke down completely at 4am around 80 kms away from Coimbatore. We had to wait along the highway till 8am for a bus to arrive from Coimbatore to pick us up. It was a NON-AC semi-seater/sleeper which took us all the way to Coimbatore. Since it did not have a permit to cross over to Kerala we had to shift over to another NON-AC bus to take us all the way there. In effect I traveled about a quarter of my journey in a non-AC bus and I would like to know the procedure to claim atleast a refund for the same.