It was a horrible journey all the way. The bus reported 45 minutes late. Enroute, it broke down at two places, and, third time, we were transferred to another bus and could reach the destination 3 hors late.
It was a condemned bus that they operated, just to snatch money from gullible passengers.
Other passengers who had such bitter previous experience with this unscrupulous and third class bus operator were telling that this had become routine with Universel Travels.
Better you remove this operator, who is fit to run donkey cart.