My journey from Karad to Dombivli was nothing short of a nightmare. I did not even get the details of the bus, driver, vehicle number. The boarding point details provided were of no help. The person on the phone (Sai Travels Karad) refused to speak to me saying that he has no relation whatsoever with Ghatge Patil travels. When I met him in person, he refused to speak to me saying he will not entertain Ghatge Patil travels.
On contacting Ghatge Patil travels, nobody answered the phone calls (I tried 4-5 numbers). Eventually my bus came at Sangam Hotel, Karad, whereas the boarding point provided to me by RedBus was Sai Travels. I was just standing in the middle of the road at midnight with nobody to tell me where the bus is and when it will come.
After this nightmare ordeal, I have decided to never do business with RedBus ever again. Thank you for your outrageously bad service.