i had booked my return journey from Dharamshala to Delhi for June 24,2015. I had booked two Volvo tickets for Bedi travels through which I also booked my journey to Dharamshala. I had paid for both the tickets in advance. I got the PNR nos. seat nos. and journey details along with the CONFIRMED TICKETS 10 days in advance.
On the date of journey I got a journey reminder msg as well as bus details msg an hour before the scheduled departure. I reached my boarding place and then the real story unfolded.
I got another sms "Your Ticket with Ticket# H52G568 ,PNR H52G568 was cancelled, on 24-Jun-2015."
I was shocked and called up the travel guys whose no. was shared in the ticket confirmation sms by red bus. the guy said that he does not have any such booking and he cannot help me. I said I had paid for these tickets and I have confirmation sms as well as PNR no of these tickets. the reply really took me aback.."we have not sent you any msg, if you have got the msg from red bus, pls contact them"!!!
I started calling at the redbus customer care number for at least half an hour and my call was kept on hold. my family was totally harassed at this scene as we were waiting in the rain for the bus for past one hour.
finally when I got through to the customer care I was informed that they will check with the bus provider and call back. that call has not come to me so far by the way.
I somehow fought with the bedi travels staff for my rights and got in the bus as I had a morning flight from delhi the next day.
I was then told to pay FULL ticket amount in cash again (which I had already paid for 10 days back). for getting the seat. since I had no option as it was late evening and my wife was travelling with me. I paid again for two more tickets and got on.
this was the worst service possible for a simple bus reservation and the harassment I went through will stay in my mind for long.
Neither Bedi travels nor Red bus tried to even contact me anytime till date. Neither has there been any refund of the double amount blackmailed from me.