Pros: Nothing specific that I can add.
Cons: The bus was late by an hour, and there was now way to reach the bus staff, to know the status. No contact/vehicle number was provided. And no apologies when I asked about it later: I was asked to remain silent and proceed to my seat.
A fellow passenger had lost something valuable, while in the bus, and from what I could observe I am not sure the staff had helped him much.