I am a British tourist and was traveling from Jhansi to Kota on this bus. Journey was good. The only reason I put a 3/5 for the staff is because when I put my bag in the hold the staff told me I had to pay extra money for the security of my bag. I know I didn't have to pay, but he insisted so I went to see another staff member who was in the office. That man told me I didn't have to pay for the luggage in the hold so I went back to the bus and went to my bed.
My overal experience would be 4.5/5!