I booked the tickets at around 7 pm for departure a 7:30 pm. At that time there 6 seats being shown available for booking in sleeper class of the same coach. However, as i was unable to book online, i called your helpline for booking tickets offline. Your helpline service also could not book tickets which were shown available on website and confirmed by your staff to be available. As we were 8 passengers travelling together, we could not board the bus due to non booking of all tickets.
When i tried to cancel the two seating tickets booked earlier at around 7:15 pm, the same was not allowed by your system.
It was very disappointing and pathetic experience with redbus.in