VERY BAD EXPERIENCE!! I booked ticket from "Sanjay Travels" since one of the pickup point appearing on redBus site was "Vijay Nagar, Indore". Bus was scheduled to be at Vijay Nagar pickup point at 5.30 pm (as per website info) and I was waiting there from 5.15 pm.
At 5.20 I thought to reconfirm the pickup point from Sanjay Travels office and to my surprise they told me that there is no pick up point at Vijay Nagar stop. When I said that website was showing Vijay Nagar as one of the pick up points, they told me that this pick up point has been closed and is not updated on website since it requires at-least 48 hours to update. (I think he was lying to me)
Further he told me to reach at their Head Office at "Naulakha Bus Stand" before 6 pm if I want to catch the bus.
I had to take an expensive taxi service and had to run to their head office at the 11th hour.
One more thing - contact details appearing for "Sanjay Travels" on Redbus ticket was also not working. One was constantly appearing engaged and the other one was not a valid number.
Overall Bad Experience. :(