This trip was a disaster. The journey which would take 12-13 hrs took more than 24 hrs to complete. The bus was in pretty bad shape with the front glass broken in many places. 1 and a half into the journey, the bus started having complaints and then it took 7 hours for a mechanic to arrive and repair the bus. After that, we the passengers were made to change 3 buses before we could reach the destination. The staff showed no accountability and many times gave us wrong information. Though we tried to reach the customer service, their response was lukewarm. This really was a horrendous experience!