While the Driver and help staff on the bus were very courteous, maintenance of the bus and the back office process & support was very poor.
Waited at Nampally for long to board but no info was shared that the bus is running late. Neither the booking nor ticket provided driver number to contact. When back office was called was advised of bus reaching in 5 minutes. With bus not turning up even after 20 plus minutes, again when tried back office few times with thought of having missed the bus, no one picked the calls. (Even though delay at boarding point, still giving OKAY for punctuality as it reached in time).
Dropoff point opted was Dharampet (as also on ticket), but was advised that the bus does not stop there & was asked to get down at different stop.