Firstly, the bus came late. It is supposed to arrive at 11:05PM, it arrived 25 mins late. Its understandable to be late because it happens with almost all buses, but at 11PM, if it become late, it affects the sleep time.
Secondly, regarding a halt for break for toilets n etc. The driver stopped the bus at the service road beside kurnool flyover, that too on request from passengers. Without a proper washroom or toilet or dhaba or restaurant or petrol bunk, he expected the passengers to use road side. The worst part is about the response he gave, when asked about toilets for female passengers. He just simply said that there are no places at all. Hundreds of buses travel the route and myself have travelled through redbus itself for the last 7 years and never heard the same from any of the travels. Every bus will stop at a specific dhaba where there is facility for food/tea and toilets. The driver was very insensitive towards the matter.
Upon insistence, the bus was stopped at some random place where there were some lights were lit and people were chatting, to check for washroom. Luckily the people there let the female passengers use their bathroom.
The staff behaviour should improve a lot and they should give a break for the passengers at some dhaba or restaurant.