This trip was on Bus No. GJ 18/ aV3516 from Hubli To Mumbai, pick up from OPP. GLaSS HOUSE at 21.45 and the travels was the most famous VRL. But sorry to say, the travel was terrible. The staff was so so rude and that also especially with female passengers including senior passengers. I was travelling with my husband and 4 other relatives who were all ladies out of which one was a senior lady. The problem started when one of the lady passengers in the bus asked the staff to stop for wash room break. This fellow stopped at a dirty road side toilet which had no lights anything and that also it was late night. When our relative objected to this the driver started talking very rudely and when she mentioned that she would complaint to VRL he drove another 3-4 minutes further and stopped at a hotel. This shows that the driver knew that there was a proper hotel with wash room still stopped at the dirty toilet on the road side with no lights. also, after that during the night he stopped 2-3 times on the road side with no toilets where ladies would not be able to go. Gents of course have no problem on road side but ladies cannot and it is a major problem for them but VRL staff seemed to be so inhuman. When we asked them why they were not stopping they rudely said that they had stopped but none of us came. He had stopped yes, but on road side and it was their duty to come and inform the passengers that they are halting but they never did that. also, they had the guts to tell us that they are "fed up of us". Who has given these staff to talk so rudely to passengers who have paid 1500/1700 for the travel. They also told the senior relative to run and go as they are getting late. How rude??? also at the end of the trip the staff opened the dickey and just moved off withouting taking out the luggage. When I asked him sternly is he not going to take it out and give, he took it out and gave.
I recently travelled by another travels to Bangalore and found the service much better with the LED working and pillows provided and the staff very considerate and polite and that also at a much lesser rate.
I want an answer for this from VRL and relevant compensation for a trip which caused lot of problem and stress due to such rude behavior.
I don't think I will ever travel by VRL again.