This is to caution travellers about J and D Travel Kalpana Travels, Gwalior.
I had a confirmed sleeper berth in their 9.30 pm bus on 21 Aug, 2015. It was difficult to locate their office. Still, I reached there well before time at 8.40 pm.
On showing them my redbus.in booking on my cellphone, as well as print-out, they simply told me "Hamare paas aisa koi booking nahi hai." The staff was rude, uncaring and uncultured.
After much argument they returned Rs 150 against my Rs 750 booking and offered me a seat on a bus which left at nearly 11.00 pm.
The seats and curtains on the bus were absolutely filthy. The arm-rest on my seat was missing. The seat did not recline properly. The a/c vents were broken and closed. The suspensions on the bus were ineffective. It was a bumpy, uncomfortable and sleepless night journey for me.
The bus was stopped at random places to pick up passengers, much in excess of its authorised capacity.
I strongly advice travellers to avoid J and D Travel Kalpana Travels, Gwalior.