First of all, I booked a ticket from Guwahati to Karimganj, but the bus that has bee assigned to me by Jaganath travels have never reached Karimganj, I have been assign to a bus which was going to Silchar, which is in separate route. I have been forced to get down in a place call Kalain (approx 40 km away from karimganj) at 4:30 am in the middle of the road as the silchar route get separated there from my route. It was raining and have no shade over there. Before starting my journey, I have tried many times to contact redbus customer support to report this issue but nobody respond to that call. I use to be a regular and satisfied traveller through red bus. But this is so horrible journey that I am planning to launch this complain to consumer forum, once I return back to Guwahati.