My original route was from Gurgaon at 5pm , I was asked to board from Delhi near Karol bagh in a short notice of 2 hours. In the Delhi's traffic, it takes more than 2 hours to reach the destination by public transit. I had sufficient luggage with me. It caused a lot of problems in getting to the karol bagh and I made it by almost 5. The bus operator said that that particular bus service never runs from gurgaon. Also, i was asked to change seats twice throughout the journey. I had to pay 400 rupees out of my pocket for getting to the bus for ola cab service and overall it was a terrible experience. I asked for a refund
but I am getting a feedback response after 2 months. This is very unprofessional and i think a court case would be a good idea to resolve this kind of situation.