This is the second review: Sugama picks up ad hoc passengers and allows them sit in the pavement area (what about our luggage safety???). Bus driver started with the nonsense argument, when one of the passenger had asked the cleaner whether the bus goes to Vijay nagar? Cleaner said no and the person got down from the bus. Then the bus driver moved the bus to Vijay nagar route. When asked him the question why did cleaner said no, this dumb bus driver says, the passenger did not ask him so he did not tell him and more over when i said you should educate your staff, this dumb person says, the cleaner never asks him. This is the heights!!! Sugama watch out for your service. This is not expected. If a passenger has to ask the driver whether the bus goes to stop 'x' or not why do you have a cleaner??? why does he comes up with the stop names??? CORRECT IT YOURSELF SUGAMA..