Fraud people at the Kottayam office! Stay away if possible!
I booked the AC sleeper for ?1250 + taxes, amounting to a total of ?1345. On the day of travel (Monday), they called on phone and informed that the sleeper bus had an accident and hence they are shifting me to another semi-sleeper bus instead. I asked for the refund of the balance amount and they said it will be handed over to the bus driver.
On boarding, the driver told me that nothing was informed to him. I had to call and speak to the office guys 3-4 times while on the bus to finally get a positive response that there is a refund pending. And they gave some utterly nonsensical calculations and finally the driver came and gave me ?50, while the semi-sleeper ticket rate for Monday was only ?950! Looted me over ?250, especially since there was no accident and they just cancelled the sleeper bus, as it was not full on Monday.
On speaking to their Bangalore office and also other ticketing agents, everyone informed me that the rate for Monday was certainly not so high for the semi sleeper and a refund should be provided by the Kottayam office. But the Kottayam office guys were very arrogant and even on sending emails, they sent me made up bills with the high rates and did not even bother admitting it was a mistake from their end.
Book tickets on Redbus and ask for cancellation in case they call and say bus needs to be changed. They are just frauds looking to make some quick buck on the side! Pathetic customer service..