My ticket was booked for Golden Express. Travel from Ernakulam to Kalpetta. The reporting time was 11.45PM and departure time 11.59 PM. When I called the bus agent late night, he informed me that the bus would come only at 1 AM. I was forced to wait in the dead of the night at an isolated bus stop (there was no one from the agency waiting and there was no office of his any where nearby). When I checked with the bus crew, they informed me that every night, the bus comes only at 1 AM and not at 11.59 PM as is mentioned in Red Bus ticket. On checking with a few other people travelling to other destinations (and who had booked their tickets through Red bus), they told me that even though their tickets also mentioned a depature time between 11 PM and 11.30 in the night, the bus agents were now telling an arrival time only after 1 AM. Red bus should take this up with the bus service providers and put the accuruate time for obvious reasons. It should be remembered that in the dead of the night, security is an issue and I noticed that they were a couple of ladies as well.