Punctality i will give 0. Because the bus was late for almost 2 hours. The actual time was 11.30pm and it came after 1.15 am. Waste of time for my parents in the midnight. Waste of time for me and sleepy hours at office during the day. Calicut to trivandrum citi tours bus is always late. I had the same experience 2 weeks back too. And the responsible people didn't inform me about the late arrival. I had to ccl them and ask whether it is on time or not.