Yesterday is a pathetic experience. I was planning to lodge a complaint as well.
As we were traveling with kids and luggage we paid extra for a non-AC bus keeping in view that this is a direct bus from Dwarkatirumala to Hyderabad.
These guys ask us to change the bus in Eluru, by that time my kids were sleeping. I request them to keep us in the same bus but they insisted for change of bus. They are very rude in behavior and don't have empathy even after looking at our situation. If I need to change the bus at Eluru, I could have travelled in an AC bus with a lesser price. More than the physical stress we were very much upset with the behavior of the staff and drivers. Very very disappointed with the trip even after paying almost double the cost.
Please help me with the formal complaint process against the Keerthana travels for the inconvenience created by them and also about their rude behavior.
Satya & Anupama