Worst experience ever.
1. Bus type changed by travels, we booked multiaxel AC volvo but it was an ordinary bus and AC for name sake only, i booked single sleeper they gave me shared sleeper, seat quality worst.
2. Reached pune at 3 pm (5 hours late)
3. AC switched off from morning 5 am to 3 pm, driver refused to switch on the AC on repeated request by all the customers.
4. Driver and other staff told they are driving first time on this route, they dont even know the exact route, throughout the journey they kept asking here n there.
5. Stopped at dhaba directly on 12:30 am, very very poor dhaba, nothing was available. Next time stopped at a small shop in morning 7am, same situation. Even washroom for ladies was not available, driver n other staff took their tea and started the bus. No more stop afterwards, so in total 23 hrs of journey no stop to have food or something.
Please generate my refund or otherwise i wll go to consumer court.