I earlier booked tickets through RED BUS and it was fine. But this time I experienced bad due to the lack of Service of Joy Travels.
I was waiting for Joy Travels Bus – Non A/C Sleeper - ticketNo: TH5M97472428 bound to Chennai, scheduled to reach Dindigul Bye Pass at 9:45 PM on 21-Apr-2015.
I was on the boarding point at 9:20 PM itself and called the number for Joy Travels 9840725818, one guy picked and said he is no more working with Joy Travels. Hence I called the other number (9600037888) both the numbers are provided in the redbus ticket. Nobody was picking the call. After long struggle I got my call answered by someone. The guy who picked the call, irritated by not responding properly. Whatever I asked, the reply was only 'okay', 'yes'... and nothing more. This is the number (9600037888) displayed on the Bus itself. Very bad.
Nobody from the Joy Travels called my mobile number even when the clock clicked 9:45 PM, 10 PM, 10:15 PM. I was fully frustrated and thought it is loss of money, loss of time etc. Even I tried redbus number but it is a recorded voice, which is not useful at a time like this. Please provide any direct number from REDBUS, so that, atleast we can reach REDBUS for help.
Finally with my brother's help, we traced the mobile number of Joy Travels - Theni, and this guy responded properly, saying that the bus was waiting in Dindigul Bus stand, where as it is supposed to be at Dindigul Bye Pass and the person in charge should have called me as soon as the Bus arrived. But they have not called me. That guy asked me to get the other Joy travels bus and I boarded it, reached Chennai.
This too after we called him he is responding, not the Joy Travels called its passenger, who is left alone in a dark and unsafe place (Dindigul Bye Pass) at the night time.
Luckily my mobile was charged fully and hence I could call my brother and get his help. Otherwise it would be more frustrated.
Hope you will take necessary actions in order to avoid this kind of difficulties for passengers in future.
This Dindigul Bye Pass is a lonely place where there were no-one waiting except me. I was waiting under the bridge - only here the street light is lit and after 100 meters it is full of darkness surrounding. A group of dogs gathered nearby, I was scared, luckily they went away. It does not look like a usual waiting place, it is a lonely place.
Either change the boarding point for Dindugal to Chennai buses, or respond to the passengers properly in time.