I was surprised to know that not a single travel agent in Dhule knew where the bus boarding point is. The contact number provided on redbus.in invoice was of some Ram Travels, which apparently had no idea about the bus boarding point and timings. After much haggle & hassle someone gave the number of driver, who spoke I'm driving for the first time and don't know when i will reach to Dhule(since the bus starts from Surat). It was a horrifying experience. When we finally boarded the train and asked for blanket/sheet, bang!!! we don't provide that, well we charge a bomb but we don't provide basic amenities during travel. Pathetic as Hell !!