Three tickets in Volvo Bus from Delhi to Mandi were booked using Red Bus with confirmed seat Nos 10, 11 & 12. On the travel date I was informed by Royal Travels that boarding point has been changed and the new seat nos are 5, 6 & 7. reporting time was 9:30 pm as bus departure was 10:00 pm from Vidhansabha Metro station.
We waited from 9:00 pm till 11 pm on road side waiting without sitting arrangement and washrooms.
The worst thing happened when we were offered back seats (nos 37, 38 & 39 ). No body was there to listen. Inspite of my request that my wife is not comfortable at back seats due to some medical problem and we stayed in Delhi for one day due to unavailability of front seats but nothing was done and bus started.
My wife is still not well and we are not enjoying the trip just because of negligence of bus operator.