No bus ever showed up. Staff claimed the bus was broken down. They drove us around in circles near the Dadar bus stand in a van, hustling for more riders, then they jammed us all into small taxi cabs--it was especially cramped for the 3 unfortunate guys stuck in the back seat. The taxi didn't take us into Lonavala at all. It just dropped us, with our luggage, out on the freeway. We had to walk down the freeway exit ramp, past the toll booth, to a petrol pump where we had to get a grossly overpriced 3 wheeler to take us to our hotel in Lonavala. The good parts? Well, we left Mumbai only about half an hour late--but it looked like it was going to be a lot later, because your staff refused to let our taxi leave until they found someone to jam into the 6th seat. The other good part was that we eventually got there.