The Reliance Travels office at OMP below overbridge is always closed, so I was puzzled from where I will board the bus. later, the bus came at 10.10pm near to overbridge, but not a single staff came to call the passengers from their office point. I would miss the bus as I was crossing the road and as soon I reached the bus, they was about to depart. luckly we told that we had ticket and then we boarded the bus and they left after taking us. I was stunned to see the service they provide. after I boarded i saw that a window just at the back of me was open, i called the conductor and complained him. the conductor instructed the passenger to close the window. the customer closed the window at that time, but keep on opening it all through the night. it was a horrible journey me me.