Hi, Yesterday me & 5 of my friends were travelled from cumbam to chennai on Joy travels( booked through red bus). we had reached our pickup spot on time and We were continuously following the contact no which was given on the sms. Finally the bus left us and we catched the bus on a different location. A huge communication gap is happening between the driver and the central information or co-ordinating person. we spent 200 bucks for our auto to catch the bus. Finally the manager and driver simply ask us sorry. I have been using red bus for the past 2 years. This was a bad experience for me with redbus. Please try to avoid miscommunication between your workers.