Bus Quality- first of all they have changed the bus.I booked for a window side single seat which was a 2+1 sleeper/semi sleeper that means berth on top and semi-sleeper below. but i traveled in a fully semi-sleeper 2+2 which was more conjugated and hell like experiance.
Punctuality- these guys mentioned 10:45pm as boarding & 11pm as departure , but bus came by 11 pm and departure is by 11:45pm. they were loading loading ...... they even went to gandipuram bus stand where they boarded people waiting for govt buses.
They were more concentrated in making money rather than peoples comfort.
Staff behavior- You cannot get a single information out of their mouth. If they open their mouth its only to scold you like you were their slaves. They wont even open luggage compartment for keeping big size suitcases.
Overall i had a horrible experience with this travel agency