I have travelled in the bus first time but my son travels often.
In my first travel, the bus was late. In the middle of night, bus AC got issues and all passengers have to get down. My wife was with me and so we felt really uncomfortable.We reached home finally and that we could have done with normal SETC buses also. Moreover my son has reported cockroaches in the bus which disturb him and other passengers in the night. This is not expected from Kallada travels. I would appreciate if Kallada travels make note of my point seriously and take actions else the trust on the bus is going down rapidly.