We arrived to the SRS Potheri Office around 09:30 PM, We have been informed that the bus will be arriving to the point at 09:45 PM. Also we have contacted the concern person for tracking the bus and he told he will be co-coordinating with the driver and he will guide us, I have been calling him around three to four times but did not get any response. At last the bus has left our point and was waiting near Kattangulathur which is away from our pick point. We have been left alone and we have booked totally four tickets and the bus did not stop at the pick up point and he did not call us and inform us earlier. Finally in the night time around 10:20 PM we got a auto and reached the bus waiting point and boarded it. It was a very worst situation that even after contacting multiple times the bus did not stop at our point or we did not get any prior information about the driver number. Note that this should not happen in future for the red bus customers.