I really had a horrible experience with this travels yesterday, bus was arrived nearly 1 hour late at the boarding point without any prior intimation to the customers. I got frustrated by waiting in street and looking for the bus to arrival, and I contacted travel agency 4 to 5 times, but no proper response from their side about the time when bus will arrive. Once bus arrived lately I tried to convey my concerns about late arrival, but they didn't listened to it. This is not the way to treat your customer. Giving 1 star for the tough experience faced.