The bus arrived at starting point 1/2 hour late. thereafter it took a round and came back to load something and instead of 8.30 pm the bus took off at 9.30 pm that is 1 hour late. The expected arrival time at Caliut was 9.30 am next morning. But it actually reached at 12.30 pm. i.e. 3 hours late. No one enquired whether any passenger has any natures call. In short, the operator was not at all bothered about the passengers. If the timing is planned in such a way that the bus reaches Calicut by atleast 8.00 am or 8.30 am and avoid unplanned delalys, the Chennai - Calicut trip will attract more passengers. There was hardly 10 passengers left when the bus reached Calicut.